Frequently Asked Questions (FAQ)
What is your return and exchange policy?
We want you to be completely happy with your purchase. If you are not satisfied, you may return most new and unopened items in their original packaging within 30 days of delivery for a full refund of the product cost. We also offer exchanges for most items within this 30-day window. Please note that return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable. Items marked as final sale are not eligible for return or exchange.
How long will it take to receive my order?
Processing your order typically takes 1-2 business days. Once shipped, delivery times depend on your location and the shipping method selected at checkout. You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse, allowing you to monitor its progress.
Do you ship internationally?
Currently, we only ship within the continental United States. We are unable to process orders for delivery to Alaska, Hawaii, Puerto Rico, or international destinations at this time.
What are my shipping options and costs?
We offer several shipping options to meet your needs. Standard shipping is typically 5-7 business days. Expedited shipping options are available at an additional cost for faster delivery. The exact shipping cost for your order will be calculated and displayed at checkout before you complete your purchase.
How can I check the status of my order?
Once your order has shipped, you will receive an email notification with your tracking information. You can use this tracking number on the carrier’s website to see the current status and estimated delivery date. You can also log into your account on our website to view your order history and status.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal for a secure and quick checkout experience.
Is my personal and payment information secure?
Absolutely. We take your privacy and security very seriously. Our website uses industry-standard SSL (Secure Sockets Layer) encryption technology to protect all your personal and payment information during transmission. We do not store your full credit card details on our servers.
What if I receive a damaged or defective item?
We inspect all items carefully before shipment, but occasionally damage can occur during transit. If you receive a damaged or defective product, please contact our customer service team immediately. We will gladly send a replacement or process a full refund for the damaged item. We may request photos of the damage to assist with our quality control.
Can I cancel or change my order after it has been placed?
We process orders very quickly to ensure fast delivery. If you need to cancel or make a change, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet entered the shipping process. We cannot guarantee changes or cancellations for orders that have already been shipped.
Do you have any ongoing promotions or discounts?
We frequently run special promotions and offer discounts to our valued customers. The best way to stay informed about current sales and exclusive offers is to sign up for our newsletter. You can also check the promotional banners on our website for the latest deals.
How do I use a promo code or discount?
During the checkout process, you will see a field labeled “Promo Code,” “Discount Code,” or something similar. Simply enter your valid code in this field and click the “Apply” button. The discount will then be deducted from your order total. Please ensure the code is entered correctly and is applicable to the items in your cart.
How can I contact customer service?
For any questions not answered in this FAQ, please reach out to our dedicated customer service team through the contact form on our website. We are here to help and will respond to your inquiry as quickly as possible.